FAQs
Last updated: June 1, 2026
Common questions about sourcing industrial automation spare parts from Konmask.
How do I request a quote?
Open any product page and click Request a Fast Quote, or use the RFQ page directly. Please include the part number, brand, quantity, destination country, and required delivery time.
Are products on the website always in stock?
The website is a large sourcing catalog. Some items are in stock, while others may be sourced through verified surplus, refurbished, or replacement channels. Availability is confirmed after RFQ review.
Do you support urgent shipments?
Yes. For available items, we can usually arrange express courier shipment. Please mention urgent delivery needs in the RFQ so we can prioritize lead time and shipping options.
Can you source obsolete or hard-to-find parts?
Yes. Konmask focuses on PLC, DCS, HMI, drive, sensor, turbine control, and other industrial automation spare parts, including discontinued and surplus items.
What information helps you quote faster?
- Exact part number and brand.
- Required quantity.
- New, used, refurbished, or surplus acceptable condition.
- Destination country and preferred shipping method.
- Photos of the nameplate or old unit when available.
Do you provide warranty?
Warranty terms depend on product type, condition, and sourcing channel. The applicable warranty or DOA terms will be stated in the quotation.
Which payment and shipping terms are available?
Payment and shipping terms are confirmed per quotation. International express shipping, freight, and special handling may be arranged depending on destination and product characteristics.
Is Konmask an authorized distributor?
Konmask is an independent supplier of industrial automation spare parts. Brand names and part numbers are used for identification and compatibility reference unless authorized status is expressly stated.
Contact: [email protected] | +86 19859288691