Refund Policy
Last updated: June 1, 2026
Konmask supplies industrial automation spare parts through an RFQ and written-confirmation process. This policy explains how return, replacement, and refund requests are reviewed after a confirmed order.
Before You Confirm an Order
Please check the part number, brand, revision, condition, quantity, and application requirements before confirming a quotation. For industrial spare parts, compatibility is often model-specific and should be verified by the buyer or end user.
Eligible Review Cases
- Wrong item shipped compared with the confirmed written quotation.
- Item is confirmed defective on arrival and reported with reasonable evidence.
- Shipment damage is documented with photos and carrier/package information.
- Order cancellation is accepted by Konmask in writing before procurement or shipment has started.
Non-Returnable Situations
- Items purchased with incorrect model information supplied by the buyer.
- Installed, used, altered, disassembled, or damaged products.
- Specially sourced, obsolete, customized, or final-sale surplus items unless otherwise agreed in writing.
- Returns requested without prior written authorization from Konmask.
Return Authorization
Do not ship any item back without written authorization. If a return is accepted, Konmask will provide instructions for packaging, destination, and required documentation. Unauthorized returns may be refused.
Refund or Replacement Resolution
After returned goods or claim evidence is reviewed, Konmask may offer replacement, repair coordination, credit, or refund depending on the confirmed issue and agreed sales terms. Shipping fees, bank fees, customs duties, or local taxes may be excluded unless otherwise agreed.
Claim Timeframe
Please contact us within 7 days after delivery for damage, shortage, or wrong-item claims. Earlier reporting helps preserve carrier claim rights and technical evidence.
Contact: [email protected] | +86 19859288691